Last updated: 26 June 2026
Operated by: Pacedall Labs Ltd, company number 16619412, registered in England and Wales.
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.
Contact: [email protected].
There is no image upload. Faces are cartoon avatars only — no photographs and no facial-recognition data.
No public profiles, no search of other users, no social feed, and no messaging between users.
Use Report abuse in the app, or email [email protected].
1. Our commitment
ParentRecall is a private memory aid that helps a parent or carer remember the names and faces of the people around their child — classmates, other parents and coaches. We are committed to keeping children safe. We have zero tolerance for child sexual abuse and exploitation (CSAE), including any child sexual abuse material (CSAM), and we comply with applicable child-safety laws and with Google Play’s child-safety standards.
2. How ParentRecall protects children by design
- No photographs. There is no way to upload an image anywhere in the app. Faces are friendly cartoon avatars built from chosen options, so no photo or biometric data of any child is ever created or stored.
- Minimal detail about children. Children are recorded by first name only, and surnames of other people added are automatically shortened.
- Private to the household. Lists are visible only to the account holder and an invited partner. There are no public profiles and no way to browse or search other users.
- No social features. ParentRecall has no social feed, no comments, and no messaging between users — so there is no channel through which a child could be contacted.
3. Who ParentRecall is for
ParentRecall is intended for adults (parents and carers, aged 18 or over) to keep a private memory aid for themselves. It is not a social network and is not directed to, or intended to be used independently by, children. Information about a child is entered by their own parent or carer.
4. Reporting a child-safety concern
If you have any concern about the safety of a child in connection with ParentRecall, or believe the service is being misused, please report it immediately. You can use the Report abuse option inside the app, or email [email protected]. Please include as much detail as you safely can. We treat child-safety reports as our highest priority.
If a child is in immediate danger, contact your local emergency services first.
5. How we respond
- We review child-safety reports promptly and as a priority.
- We remove offending content and may suspend or permanently close the accounts involved.
- We preserve relevant information where appropriate to support an investigation.
- We report CSAE to the appropriate authorities — such as the National Crime Agency / CEOP in the United Kingdom, and the National Center for Missing & Exploited Children (NCMEC) where relevant.
6. Point of contact
Our designated contact for child-safety matters is [email protected]. This page is ParentRecall’s published child-safety standard.