Frequently asked questions

A private memory aid for parents. You save the people around your child’s life — classmates, teachers, coaches, other parents at the school gate — grouped into clubs or classes, with a friendly avatar and a quick “memory jog” (a harmless detail like “curly hair, sits front-left”) so names and faces actually stick. Nothing is public or shared outside your household.

Open a club or class and use Quick add, or add one person at a time with their name, who they are, a memory jog, and a birthday if you know it (day and month only — see below). You can build out their avatar — hair, hair colour, facial hair, glasses — any time.

No. From Add everyone at once, download the import template (a .xlsx spreadsheet), fill in a row per person, and upload it — anyone already in that club is skipped automatically. A single column of names works too if that’s all you have. It’s the same format as your data export, so an export can be edited and brought back in.

By design. ParentRecall is for remembering other people’s children, so we deliberately keep what you store about them minimal — day and month is enough to remember a birthday, and we don’t ask for (or store) a year.

Same reason — privacy by default. Type a full surname if you like; ParentRecall automatically keeps only the first 3 letters (“Smith” becomes “Smi”), enough to tell people apart without storing a full name for a child who isn’t yours.

Appearance and personality only — the harmless detail that makes a face stick, like “curly hair, loves dinosaurs” or “identical twin, no glasses.” It’s capped at 80 characters. Please don’t enter health, medical, religious or safeguarding information about a child — see Child Safety Standards.

No — and this is intentional. ParentRecall never stores photographs of children. Every avatar is a generated cartoon face you customise (hair style and colour, facial hair, glasses), never an uploaded image.

You can edit anyone’s details at any time. Removing a person or a club is permanent and immediate, so there’s no accidental-delete recovery — if you’re not sure, export your data first (see below) as a backup.

Yes. The account admin can invite one other person (a partner, co-parent or carer) from the account menu — up to 3 people total on a household. Everyone shares the same private lists. Only the admin can remove a child or club, export data, or delete the account.

On the sign-in screen choose Forgot password and enter your email — we’ll send a reset link, valid for one hour and usable once.

For security, ParentRecall only keeps one device signed in at a time per person. Signing in somewhere new automatically signs out wherever you were signed in before, and that device shows a message explaining why the next time it’s used.

An optional extra layer of security, toggled in the account menu. When it’s on, signing in on a new device also requires a one-time code emailed to you, in addition to your password.

Export my data in the account menu downloads everything as a spreadsheet (CSV) at any time, in the same format as the import template, so it opens cleanly in Excel, Numbers or Google Sheets.

Deletion is immediate and permanent — your account and everything in it (and, if you’re the admin, your partner’s access too) is erased. There’s no recovery, so export a copy first if you might want it. You can delete from the account menu or at parentrecall.com/delete-account.

Accounts that haven’t been signed into for about 12 months are automatically deleted, to keep old data from sitting around indefinitely. We email a warning first, with time to sign in and keep the account if you want to.

Only you and anyone you’ve invited to your household. There are no public profiles, no social feed, and nothing is ever searchable or shared outside your account.

First name, a shortened surname, who they are, a birthday (day/month only), an optional short memory jog, and a generated cartoon avatar — never a real photo, and never health, medical, religious or safeguarding information. Full detail is in our Privacy Policy.

Use Report abuse in the account menu, or email [email protected]. For anything involving a child’s safety specifically, see our Child Safety Standards, which set out how to report a concern and how we respond.

Yes. Pacedall Labs Ltd is registered with the UK Information Commissioner’s Office (ICO registration ZB969483). See our Privacy Policy for what we collect and why, and how to make a data access, correction or deletion request.